Most parcels will take up to 2-3 working days to get to you, unless you are placed within the Auckland Central region where we can reach a 1-2 day service. We don't pick or pack orders in the weekends, so if you order on Saturday or Sunday, it wont be actioned until the Monday.
You can request an overnight delivery, however this will increase your shipping costs, and can not be applied when the 'free shipping' promotion is added to your transaction.
24 HOUR PICK AND PACK
All products which are stocked will be processed by us and sent within 24 hours of you placing your order. Any orders which are placed on Saturday, Sunday or public holiday will be processed within 24 hours of the first working day.
MADE TO ORDER PRODUCTS
For those items which are made to order, your order will be processed within 24 hours and you will be sent an email detailing the approximate delivery date.
If for any reason we are unable to meet this 24 hour dispatch turnaround we will contact you as soon as possible.
We use Go Sweet Spot that offer a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer.
When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.
Please do NOT supply a PO BOX address, as the parcel will not be delivered to this address.
Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you to follow the progress.
If you live outside of New Zealand and wish to purchase a product from Alex & Corban HOME please email us with your destination and we will provide you with a shipping cost, if possible. firstname.lastname@example.org